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Should Journalists Be On Twitter, Facebook, or Both?
Observations on digital media by the faculty and staff of the Knight Digital Media Center at UC Berkeley.
The News Leadership 3.0 weblog by the Knight Digital Media Center at USC Annenberg.
Anyone who has spoken to me about the current state of the news industry knows how much I'm against pay walls or charging micro-payments for news. It's a nice idea, but I just don't think it could ever work. And why do I think that? Because I don't know anyone (other than journalists) who would ever pay for online news.
The way I see it, we can continue to live in this bubble of pretending that people care enough about newspapers to pay for them online, or become realists and deal with models that do work, but just aren't working good enough right now.
First we must ask ourself one question; why don't online ads work? Why can't ad departments place a premium for online ads? Here is one reason:
Need I say more? Online ads suck. This was found by my colleague, Scot Hacker, from a reputable news radio station Web site. In fact, several eyetrack studies have actually shown that a person's gaze will avoid anything on the page that resembles an advertisement. They called "Banner Blindness" http://www.useit.com/alertbox/banner-blindness.html
The reason why I think online ads don't work is because newspapers are taking a print advertising model and applying it to the Internet. Sure, the advertisements animate now that they are online, but in my opinion that causes me to avoid them even more.
So what can we do about this issue? Innovate. Use the medium in ways that give users a better experience. Here are five ideas I've sketched out in my notebook.
I never cut out coupons. I wish I did, but I don't. Boy what would I give to be able to send coupons from a Web site to my cell phone. To really make it work, you would have to make it really really easy to do.
There are probably lots of ways you could do it, but I envision a way to simply drag ads that are on a Website over a special bin placed on the side of the screen, which would collect all of deals I found interesting. Then with one click I could send them to my cell phone. No registration required, because all that would do is hamper the number of people using this service.
You could take this idea even further by making it possible to take the coupons that are on the cell phone and make them redeemable at the cash register when I purchase goods. I realize the complexity involved with this and the partnerships that newspapers would have for form with retailers; but the results could be big.
If I saw a sign at the cash register of my local grocery store that said "Look for our ads on YourNewspaper.com and send them to your cell phone" that's all the marketing I would need to give it a try.
Ads online could do so much more to provide a service than just display a brand name. With the Internet, the possibilities are endless. Why can't ads tell me something more about a business than just its name?
A display ad on a news Web site could tell me more about its inventory or allow me to make a reservation right from the ad.
Let people make reservations or appointments with the haircut place, the spa, or the chiropractor right from the ad. I truly believe online advertisers need to get out of this mindset of bargain tabloid-style ads that flash and basically annoy people, and start thinking about ways they can offer a service to the communities they serve.
Everyone knows that the Yellow Pages were once the definitive guide to finding anything in a town. It's a shame the phone companies were the ones that came up with that idea years ago. The good news is that they really haven't translated well online, and are quickly losing the market to Google. Some people use yellow pages online, but not nearly as much as the phone company would like.
The problem is that they are taking the model of the phone book and shoveling it online. When I need something specific I don't search by the business name or the type of business I'm looking for; I simply type in what I need. I usually just search Amazon; because Amazon – unlike the YellowPages – searches by inventory not businesses. The other day I wanted to find a small audio mixer board. I know there are lots of vendors here in Berkeley that sell them, but Yellow Pages had no clue what I was talking about while Amazon returned a gigantic list of them from vendors all over the U.S.

Newspapers won't be able to compete on a national level with Amazon. But they could easily partner with local businesses and get updates on their local inventory to index on a MarketPlace-type Website.
The Lawrence Journal World is one of the few that are actually trying some thing similar with some positive results. They aren't indexing by inventory, but by keywords. So I could type Pizza and I might get lucky. The idea is that it's local, and that's where the newspaper's power lies.
Take the previous idea to the next level and the newspaper site could even serve as the venue for selling these goods. Right now both Yahoo and Google are doing this by helping to sell goods for businesses on their Web sites; however they are doing it on a national level. Too bad for the person that wants to buy it locally. This also eliminates businesses that provide services.
How neat would it be to schedule your next oil-change appointment on the newspaper Web site, or to book a gardner for the next time your on vacation? How about booking a haircut without calling on the phone?
There are untapped local markets all over the U.S. for selling goods online. Even Amazon realized at one point that they couldn't sell everything themselves. So they decided to sell it for people who already had the infrastructure in place. With the right staff, newspapers could tap into this market.
Here is a statistic for you: Only 44% of small businesses have a Website.
http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=99952
To me that screams opportunity. To be fair, a few newspapers have tried offering hosting services with little success. I think they were trying to tap into a market that was already flooded with vendors and confused customers.
Small businesses want a simple solution to showcasing their business online. Most of the people probably don't know a lot about the Internet, and they probably don't want to spend a lot of time figuring it out. If newspapers could create a venue for this market, they would have more than just a business Web site, they would serve as an integral part of that business' online presence.
When I was in journalism school my professor had this acronym he would use about how to write a story. I think recently the tech market has finally started to wake up to the fact that people are confused about technology and they want things that are simple and easy to use.
I'm not convinced that Craigslist stole the classified market because it was free, I just think it was easier to use. I've tried placing classifieds in my local newspaper and figuring out all of their arcane rules and character count was like pulling teeth. I put up a Craigslist ad in less than five minutes.
Any newspaper wanting to try any of these ideas would have to adhere the this principle in my opinion.
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Comments
1) Timothy Lesle, February 27, 2009 at 10:38 p.m. [Link]
Hah, great post. But these all make too much sense. Let's hope media organizations follow through before some entrepreneur sees this and swoops in on the marketing opportunities (especially Idea Number 5).
Also, thank you for not posting that saggy belly ad that I now see on every ad-enabled web site as another example. That one pretty much encompasses how horrible it is out there. Always so nice to see that ad next to articles on foreign policy or Wordpress tips.
2) Milan Andric, March 1, 2009 at 8:48 a.m. [Link]
Another deal distribution model is to add a 5 character code and short sms number to an ad. When you see an ad there is a small bit of information in the corner, so to get a coupon, for example, you sms 5bh8m to 33245. I had a friend who had this idea 5 years or so ago. I am surprised the only thing people are still using this model for is to get jokes. I thought back when American Idol showed us that more people voted for idols via sms than voted for president that would have clued in companies into solutions via sms.
SMS has to be the lightest weight on the grid in the information tech world and should be easy to scale as well. I imagine the bandwidth required to server 10s of millions of people could be handled by a dsl line.
3) Andrew Odell, March 2, 2009 at 12:12 p.m. [Link]
Some good ideas here. The challenge is that most local mom & pop businesses can't track their own inventory online or schedule appointments online. That's a small business challenge.
4) Jeremy Rue, March 2, 2009 at 3:16 p.m. [Link]
So true.
I've worked at mom & pop businesses, and most didn't even bother keeping track of their inventory. I'm making broad assumptions here, but my guess is those are the types of businesses that aren't really looking to expand their market reach by selling goods online. If they were, then they would have to track inventory.
Plus, most mom & pop businesses don't advertise much, and when they do, it's usually a display ad or coupons. Perhaps this could be where #5 comes into play with giving the business a Web presence.
At any rate, the answer to the industry's problems won't be found in one answer. I suspect it will be a combination of several ideas and tactics.
5) Juan Suarez, June 26, 2009 at 6:21 p.m. [Link]
I think that according to idea number 5, small businesses could improve their sales by ahvieng a website, e-marketing is one of the best ways to boost a business whatever it be, and it's also very cheap if you compare the prices of a shopping center or maintaining a store. By the way, I think that your ideas are very interesting, whiy don't you try to develop them and make them true, I think that the cellphone coupons are reeeeeeeeeeeally interesting.
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