the transition to digital journalism
Another form of communicating with readers and soliciting comments is an online chat with reporters, editors or people in the news.
Chat has a long history on the Internet, dating to the introduction in 1988 of Internet Relay Chat. In 1991 IRC gained attention because people were using it to post notes and discuss the Persian Gulf War. For more on Internet Relay Chat, see the Internet Relay Chat help archive.
For news organizations and journalists, online chats improve transparency, allowing people to ask questions about how a story was reported or written and providing insight into how a news organization operates.
One good example is the Washington Post's live chats section.